Privacy Policy

Effective Date: March 19, 2026

Quality Door and More (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes how we collect, use, share, and safeguard your information when you visit our website at qualitydoorandmore.com (the “Site”), interact with us, place orders for garage doors or related products, or communicate with us—including through text messaging on our main business line 989-433-8011 via our HeyMarket platform.

This policy is provided as part of our 10DLC registration for SMS/text communications. It clearly explains how we handle your data, including phone numbers and SMS opt-ins, in full compliance with applicable requirements.

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Fill out a contact form or request a quote on the Site

• Place an order

• Communicate with us by phone, email, or text

• Sign up for updates or communications

This may include your name, email address, phone number (including mobile), physical address, business details, and any other information you choose to provide.

For SMS specifically, when you give us your mobile phone number and consent to text communications (e.g., by texting us, using a form, or providing your number during an inquiry), we collect your mobile number and your consent.

2. SMS/Text Messaging Program (Key 10DLC Requirement)

By providing your mobile telephone number and consenting, you agree to receive text messages from Quality Door and More at 989-433-8011 through our HeyMarket platform.

These messages may include:

• Responses to your inquiries

• Order confirmations and delivery updates

• Service reminders and appointment scheduling

• Account updates

• Occasional promotional offers related to our garage door products and services (only where you have consented)

Message frequency varies. Message and data rates may apply.

Opt-Out Instructions

You can stop receiving text messages at any time by replying “STOP” to any message we send. You will receive one confirmation text. You may also opt out by calling us at (989) 433-8011 or using the contact form on our website.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our products and services (garage door distribution, installation support, repairs, etc.)

• Process orders, deliveries, and customer requests

• Communicate with you via phone, email, SMS, or other methods

• Respond to inquiries and deliver customer support

• Send important notices and updates

• Analyze usage to personalize your experience and improve service

4. How We Share Your Information

We do not sell your personal information or SMS opt-in data to third parties for marketing purposes. We will not share your mobile phone number or text message opt-in information with third parties for their own promotional use.

We may share your information with:

• Trusted service providers (such as our SMS platform HeyMarket, shipping partners, payment processors, and IT vendors) who help us operate our business. These providers are contractually required to keep your data confidential and use it only for the purposes we specify.

• Legal authorities or others when required by law, to protect our rights, safety, or property, or in connection with a business transfer.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or loss. However, no security system is completely impenetrable.

6. Your Rights and Choices

You may:

• Access, update, or request deletion of your personal information

• Opt out of SMS texts (as described above)

• Opt out of marketing emails or other communications

Contact us using the details below to exercise these rights. Depending on where you live, you may have additional rights under state or federal privacy laws.

7. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on our Site with a new effective date. We encourage you to review it periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please reach out:

Quality Door and More

135 Miles Parkway

Coleman, MI 48618

Phone: (989) 433-8011

Or use the contact form on our website at qualitydoorandmore.com.